Rider Experience & Service Excellence Lead

Snoonu is seeking an experienced Operations role to own the end-to-end rider experience and customer-facing service quality. You will monitor reliability, coordinate escalations, and act as a bridge between Operations, CCC, CX, Product, and Engineering to drive improvements. You will map the rider journey, identify friction, and drive cross-functional initiatives to make the experience more consistent, transparent, and dependable. J-18808-Ljbffr