Remote Support Specialist (Network, Systems & SharePoint) – L3
Nexplay Consulting Inc.
Remote, Philippines
Posted
Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2
Nexplay Consulting | IT Services for Hotels & Restaurants
Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations.
Responsibilities
- Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).
- Assist with firewall policy updates, VPN support, and network issue resolution.
- Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).
- Support Microsoft 365 tenant administration, including:
- Microsoft Entra ID (Azure AD) user and group management
- Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments)
- Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation
- Assisting with conditional access policies (under guidance)
- Lead Microsoft SharePoint initiatives, including:
- Planning and architecture of SharePoint environments
- Implementation and migrations (on-prem / SharePoint Online)
- Administration and ongoing management
- Permissions, governance, and site structure design
- Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).
- Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed.
- Maintain clear, audit-ready documentation in ticketing systems and RMM platforms.
- Follow standard procedures for security, compliance, and access control.
Requirements
- 2–4 years of IT support experience, with exposure to networking and systems
- Working knowledge of:
- Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)
- Windows Server administration
- Microsoft 365 tenant administration, including:
- Microsoft Entra ID (Azure AD)
- MFA and user lifecycle management
- Security log and alert review
- Experience with Microsoft SharePoint (Online and/or On-Prem), including:
- Implementation and migrations
- Administration and site management
- Permissions and governance
- Familiarity with:
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Identity and security best practices
- Strong troubleshooting, communication, and documentation skills
- Certifications such as Network+, Security+, or Microsoft certifications are a plus
Why Nexplay?
- Fully remote, flexible work environment
- Strong growth path to L3 / Engineering roles
- Hands-on experience across diverse client environments
- Work with a team specialized in hospitality IT operations
Originally posted on Himalayas