B2B Travel Agent (German, French or Italian) - Fully remote or Hybrid in Lisbon

Grow-Talent.com is working with a leading travel management, corporate card and expense management company that is looking to recruit German, French or Italian speaking B2B Travel Agent to join their team in Portugal.

Position: Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

- Assist travelers with best-in-class personalized support

- Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations

- Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success

- Build meaningful relationships across global teams

- Provide feedback to product and engineering team necessary for product improvement

- Meet and exceed KPIs.

REQUIREMENTS:

- Native/fluent in German, French or Italian, all oral and written. Fluent in English (B2 or higher)

- Previous working experience in a customer service roles, ideally covering travel and hotel segments

- Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory

- Metrics driven as an indicator and motivator of success

- A skilled communicator who enjoys creating personalized verbal and written communication

- A team player who thrives in collaborating, giving and receiving feedback and lifting others up

- Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform

- Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization

- Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Guidance and tools to reach your full potential

- Generous medical plans, dental, and vision benefits with premiums

- Paid parental and bereavement leave

- Subsidized commuter benefits

- Mental health support

- Connectivity stipends

- And many others!

Originally posted on Himalayas