Level 1 Support Analyst (Service Desk), Recife

Overview of the role: We are looking for a Level 1 Support Analyst (Service Desk) to act as the first line of support for internal users, ensuring fast, efficient, and high-quality assistance with a strong focus on employee experience. This role is essential to maintaining business continuity and supporting daily operations in a dynamic corporate environment. This is an onsite position. What you’ll do: - Receive, classify, prioritize, and resolve incidents and service requests according to SLA …