Technical Support Engineer - 2nd Level

Technical Support Engineer 2nd Level \\*\\*Workload:\\*\\* 100% \\*\\*Location:\\*\\* Losone Your tasks \\* Provide 2nd level technical support to international sales and service network, as well as to customers worldwide. \\* Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans. \\* Ensure accurate and regular updates of claims through the ticketing tool. \\* Coordinate with internal departments for complex technical investigat…