Christmas City Ambassador

Christmas City Ambassador

Location: Edinburgh City Centre

Rate of Pay: £14.51 per hour

Hours of Work: Thursday – Sunday 12.00-20.00

Duration: Until 3rd January 2027

Start Date: ASAP

Also working at Torchlight Procession, Night Afore and Hogmanay Street Party on 29th, 30th and 31st December respectively.

The City Ambassador will:

- Patrol busy city centre locations, engaging with residents, businesses and visitors while reporting any issues through the appropriate channels.

- Welcome visitors in a friendly, professional manner.

- Provide information on Edinburgh's attractions, venues, transport and public facilities.

- Assist with directions and general enquiries, delivering excellent customer service.

- Help create a positive, inclusive and welcoming atmosphere throughout the festive season.

- Represent the City's values of respect, flexibility and integrity at all times.

- Work closely with Police Scotland, Council teams and other key stakeholders to support a coordinated approach.

- Respond professionally to enquiries, concerns and complaints from members of the public and local businesses.

- Record incidents, visitor feedback and interactions using the appropriate reporting systems.

- Support promotional and social media activities where required.

The successful candidate will have:

- Excellent communication and interpersonal skills.

- A friendly, approachable and confident manner when engaging with the public.

- Good knowledge of Edinburgh and enthusiasm for the city's festivals, culture and attractions.

- Good IT skills, including Microsoft Office, Outlook and web-based applications.

- The ability to remain calm and professional when dealing with complaints or challenging situations.

- A proactive, reliable and adaptable approach.

- The ability to work effectively in a fast-paced team environment.

- An understanding of GDPR and handling confidential or sensitive information.

Apply directly via this advert today!