Customer Care Executive

Job Overview:

We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry.

Responsibilities:

- Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries.

- Handle customer complaints and resolve issues in a professional and efficient manner.

- Maintain and update customer records and shipment tracking information.

- Coordinate with internal teams to ensure customer needs are met

- Follow up with customers to ensure satisfaction and maintain long-term relationships.

- Assist in any administrative tasks related to customer care and shipping operations.

Qualifications:

- Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry

- Strong communication skills, both written and verbal, in English.

- Ability to handle customer inquiries, complaints, and resolve issues efficiently

- Knowledge of shipping procedures and logistics

- Proficient in MS Office applications

- Strong organizational and multitasking skills

Why Join us?

- Work with a globally recognized Dubai-based shipping company

- Opportunity for professional growth and development

- Join a supportive team environment focused on customer satisfaction.

If you are interested, please send your CV to or apply below.

Originally posted on Himalayas