Salesforce CRM Functional Analyst
Arrow
India
Posted
Position: Salesforce CRM Functional Analyst Job Description: Key Responsibilities Business Analysis & Requirements Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities. Translate business requirements into functional specifications, user stories, and acceptance criteria. Map current-state of retiring org processes and identify gaps with the retaining org model. Align process flows to Lead-to-Cash lifecycle and…