Passport Acceptance Agent - Remote
YO AI Labs
Remote, United States
Posted
Role Title: Passport Acceptance Agent
Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project
We are seeking experienced Passport Acceptance Agents to evaluate and improve AI-generated passport guidance. You'll use your public-facing experience to ensure questions reflect real applicant needs and answers are accurate, complete, and helpful. No prior AI experience is required.
Key Responsibilities
- Review sample passport questions for realism and relevance.
- Develop rubrics covering new applications, renewals, replacements, forms, fees, and processing options.
- Create evaluation criteria for identity and citizenship documents, photo requirements, and applications for minors.
- Evaluate AI-generated answers for errors, omissions, and outdated guidance.
- Provide clear, actionable written feedback to the project team asynchronously.
Required Qualifications
- Current or recent Passport Acceptance Agent designation through a post office, county clerk, library, or similar organization.
- At least 1 year of experience assisting the public with passport applications.
- Working knowledge of passport forms, fees, identification and citizenship documents, and requirements for minors.
- Based in the United States.
- Ability to start quickly and commit 20–30 hours per week.
- Strong written communication skills and attention to detail.
Preferred Qualifications
- Experience handling lost, stolen, or damaged passports and name changes.
- Experience creating guides, checklists, or training materials.
Originally posted on Himalayas