IS Service Ctr Technician
Piedmont Healthcare
Remote, United States
Posted
OverviewAt Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
ResponsibilitiesProvides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.QualificationsEducation
- H.S. Diploma or General Education Degree (GED) Required
- Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience- 1 year of experience in IS customer service or clinical application support/usage Required
Licenses and Certifications
- None Required
- HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred
Business Unit : Company NamePiedmont Healthcare CorporateOriginally posted on Himalayas