Customer Support Representative (Dispatch Commercial & Industrial)

Remote Employee BPO has a great opportunity for you!

Role: Customer Support Representative (Dispatch Commercial & Industrial)

Salary: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential.

Work setup: Work from home

Shift schedule:

Training Schedule: Mon-Fri 8pm-5am, Sat-Sun day off Philippine Time

Prod Schedule: Sat-Wed 6pm-3am, Thu-Fri day off Philippine Time



Summary:

As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.

Responsibilities

- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel

- Speaking with supervisors or customers to resolve problems and requests for services or equipment

- Preparing daily work such as schedules

- Preparing work orders for crew or receiving work orders from work crews

- Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations

- Comprehensive knowledge of call center metrics and drivers

- Subject matter expert on call center processes, procedures, and systems

- Being in charge of communications within company assigned territories

- Provide proactive solutions to contribute to the smooth running of the call center

- Facilitate and participate in team meetings

- Promote an environment of continued improvement and best practices

- Additional tasks and/or projects assigned by management

Qualifications

- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents

- Experience with the Salesforce is highly preferred

- Excellent oral and written communication skills

- Strong organizational and interpersonal skills

- Schedule flexibility

- Effective time management and driven to meet deadlines

- Analytical and problem-solving skills

- Ability to function in a fast-paced and agile environment

- Dependability regarding completion of assignments and attendance

- Set the example for best practices

Originally posted on Himalayas