Vietnam Payroll Specialist

Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients

Main Responsibilities:

Support Managers with client engagement ensuring all information is accurate and provided on time

Provide support and guidance for all implementations and go lives

Provide daily functional support to the teams, to support the successful delivery of payrolls

Responsible for the maintenance of the Client Solution workbook

Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation

Ensure and Sign Off System Maintenance Testing

Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose

Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

Support Year End

Ability to recognize and deal appropriately with sensitive and confidential information

Proactively identify upsell opportunities

Support Management with the resolution of client escalations, along with lessons learnt

Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

STRADA Security Standards are adhered and followed

Time Recording to be completed on time and accurately

Contribute to team meetings and raise any issues immediately to your Operations Manager

Ensure you are up to date with all STRADA announcements and communications

Build good relationships with all lines of businesses where appropriate

Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures

100% Attainment of customer SLA agreements

Adherence to quality standards

Adoption of innovation initiatives

Reduction of client escalations through knowledge transfer to both the client and payroll team

Demonstrate professionalism and act responsibly

REQUIRED EXPERIENCE

Professional /Job Experience

Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

Ability to identify and mitigate risks

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

Essential

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

Expert knowledge on payroll processes, practices and associated legislation

Desirable

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Payroll certifications

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

.

Originally posted on Himalayas