Service Delivery Manager

A Bachelors degree or National Diploma or equivalent qualification in ICT. ITIL certificate Provide advice and guidance on service delivery matters and improvements Ensure the alignment of service delivery strategy with the overall City ICT strategy Manage the implementation of ITIL processes to focus on service delivery improvements Manage the multi-level administration of all users and groups 5 years minimum experience in IT Service Delivery Management. Ensure compliance of ICT assets managem…