Service Desk Lead
Zensar Technologies
Pune, Maharashtra
Posted
Description Job Title Service Desk Lead – L1/L2 Support Location Pune / Bangalore Experience 8-12 Years in IT Service Desk / End User Support Operations with at least 5-6 years of team leadership experience . Role Overview We are seeking an experienced Service Desk Lead to manage and lead a Level 1 (L1) Service Desk team supporting retail store operations and corporate users. The ideal candidate will be responsible for ensuring high service quality, SLA adherence, customer satisfaction, operati…