Technical Support Analyst
Raidiam
São Paulo, Estado de São Paulo
Posted
Objective of the role The Technical Support Analyst sits at the point where Raidiam's engineering work meets our customers every day. You will be the first professional response that participants and developers receive when something goes wrong - the person who triages the problem, understands what is happening, and bridges the gap between a customer's frustration and an engineering solution. This is not a passive inbox management role. You will develop a deep understanding of how Raidiam's pro…