Analista de Suporte

Log and classify all calls and requests for assistance in the call tracking database. - Respond to customers’ inquiries relating to technical issues with software, online or electronic products. - Filter and escalate inquiries as appropriate - Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution. - Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call. Do you want to be par…