Senior Hotel Ops Lead - Guest Experience & Growth
WNS Global Services
South Africa
Posted
Wns Global Services is seeking a strategic leader to manage the Hotel Operations across Front Office, Recreation/Health Club, Housekeeping, F&B/Culinary and Engineering/Maintenance. You’ll partner with department heads to implement brand service strategies and drive revenue, guest satisfaction, and owner relations. The role requires developing property-wide strategies and delivering service excellence. The position notes shift work and weekend evenings, with responsibility to meet brand J-18808…