Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs

Duties andResponsibilitiesincludethefollowing:

- Perform data entry as it relates to learning administration

- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)

- Make certain client standard operating procedures, processes and service level agreements are maintained

- Identify and trouble shoot discrepancies and issues

- Escalate issues to Manager for resolution

Qualifications:

-

Entry level for Bachelor’s degree or 2 years of successful working experience in:

A learning organization

Training administration (preferred but not required)

Customer service

- Knowledge of and experience with learning management systems (preferred but not required)

- Experience in Microsoft Office suite

- Team-oriented but self-motivated and able to work with minimal supervision

- Demonstrated attention to detail, strong quality focus, and well organized

- Successful prioritization of work requirements and multitasking, as necessary

- Analytical and problem solving skills

- Client focused to build and maintain professional working relationships

- Ability to remain flexible and adaptable to constant change

- Effective oral and written communication skills with clients, leadership and team members

Requirements:

- Willing to work on Malaysia Public Holidays & night shift (supporting ET hours)

- Remote working

Originally posted on Himalayas