Service Desk Analyst
MUFG Pension & Market Services
India
Posted
Description Overview The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients. Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation …