Customer Care Floor Lead
Job Details
Northgate, Brisbane
Posted
Customer Care Floor Lead The Opportunity As the Customer Care Floor Lead you are responsible for the day-to-day leadership of Customer Service Officers (CSOs), ensuring high-quality customer service delivery, effective case management, and achievement of daily performance and SLA targets. The role acts as first point of escalation for frontline issues, supports complaint resolution and drives consistent adherence to systems, processes and service standards. Lead daily team meetings to communica…