Product Coordinator - MarTech Platform and Governance

JOB TITLE: Product Coordinator - MarTech Platforms & Governance

LOCATION: Remote

JOB DESCRIPTION

- The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.

- Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.

Key Responsibilities

- Own and manage centralized intake process for MarTech requests.

- Serve as the central coordination point for MarTech intake and issue escalations.

- Track and report on intake SLAs, request status, and prioritization outcomes.

- Coordinate user access requests across MarTech platforms.

- Support quarterly user access recertification processes.

- Maintain governance logs and platform standards.

- Coordinate governance forums and triage meetings.

- Document decisions and maintain repositories.

- Track platform adoption, usage trends, and open issues.

- Assist with UAT coordination, release tracking, and communication.

Required Qualifications

- 4-6 years of experience in a coordination, operations, or MarTech support role.

- Experience with enterprise marketing technology platforms.

- Strong organizational and process management skills.

- Experience managing intake systems and workflows.

- Ability to manage multiple requests and stakeholders.

- Strong communication skills.

- Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

Preferred Qualifications

- Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.

- Experience supporting governance or access management processes.

- Familiarity with Jira, ServiceNow, or Workfront.

- Exposure to enterprise-scale governance environments.

- Exposure to digital marketing or customer journey management.

- Experience supporting issue escalation workflows.

- Familiarity with user access controls and audit processes.

Key Success Factors

- Maintains high accuracy and consistency.

- Improves transparency and responsiveness.

- Supports scalable governance.

- Builds strong stakeholder relationships.

- Demonstrates ownership and proactive problem-solving.

Originally posted on Himalayas