Customer Service Representative - Travel

Customer Service Representative

We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

What You'll Do:

- Consult with clients to understand preferences, budgets, and desired experiences

- Design customized itineraries including accommodations, activities, transportation, and special requests

- Research destinations, resorts, cruises, and curated experiences to match client needs

- Coordinate reservations and ensure all components of the itinerary are accurate and confirmed

- Communicate updates, options, and recommendations in a clear and timely manner

- Provide ongoing support before and during scheduled trips

- Build strong client relationships through consistent follow-up and service excellence

What We're Looking For:

- Strong communication and interpersonal skills

- Highly organized with excellent attention to detail

- Comfortable managing multiple requests and timelines simultaneously

- Ability to research and present tailored recommendations

- Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred

- Tech-savvy and comfortable using booking platforms and online tools

- Self-motivated with a professional and client-first mindset

What We Offer:

- Structured onboarding and training resources

- Access to booking systems and supplier partnerships

- Supportive team environment with ongoing development opportunities

- Opportunity to grow within a client-focused service organization

If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.

Originally posted on Himalayas