Help Desk Support Analyst II

Objective The position provides level 2 help desk support to all campus and corporate customers on hardware, software, and network-related problems and questions. Responsible for answering the customer support channels, generating trouble tickets, working with campus-based and central IT staff to coordinate second and third-level support, and ensuring user problems are addressed per standard operating procedures. Objective The position provides level 2 help desk support to all campus and corpor…