Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.

- Position: Technical Support Advisor

- Location: On-site in Galicia, or Remote from mainland Spain

- Employment type: Full-time

- Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

- Communicate effectively with customers, providing clear and professional support.

- Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.

- Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.

- Apply logical and critical thinking to analyze problems and identify effective solutions.

- Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS:

- Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1).

- Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.

- Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.

- Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER:

- Full-time (39 hours) contract, Monday to Friday

- Dynamic and multicultural work environment.

- Strong focus on work-life balance.

- Comprehensive training on the product, advanced technologies, and in-demand skills in the market.

- Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.

- Guidance and tools to reach career potential

Originally posted on Himalayas