Medical Inbound Specialist | Work from Home (POOLING)

Salary: PHP 26,000- PHP 30,000/ month

Job Description:

- Manage incoming calls from patient, healthcare customers and service providers

- Deliver accurate information and support regarding healthcare policies and procedures.

- Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.

- Maintain thorough documentation of customer interactions and transactions.

- Adhere to HIPAA and other relevant healthcare regulations.

- Coordinate with other departments to escalate and resolve complex matters efficiently.

Minimum Qualifications:

- At least 1-2 year of customer service, call center, or healthcare related experience preferred.

- Basic understanding of medical billing, insurance claims, and healthcare terminology

- Strong communication and interpersonal skills.

- Ability to handle inbound calls professionally and efficiently.

- Strong attention to detail, accuracy, and excellent time management skills are essential.

- Must possess excellent communication skills in English, both written and verbal.

- Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.

- Must demonstrate the ability to work with and protect confidential information.

- Open to consultancy contract minimum of 6 months

- Able to work from home with reliable internet and a backup connection.

Perks and Benefits:

- Maternity & Paternity Leave

- Government Contribution (SSS, Pag-ibig, Philhealth)

- 13th Month Pay

- Paid Holidays

- Bereavement Leave

- Paid Vacation Leave

- Paid Sick Leave

- Work from Home

Others:

- Equipment/ company computer is provided

- Night shift differential pay

- Php 1,000 Rice Allowance

- Php 1,000 monthly bonus upon regularization

- HMO upon regularization

Originally posted on Himalayas