CRM & Contact Center Implementation Specialist

BETSoftware Durban seeks a skilled analyst to support CRM, contact centre, telephony, IVR, routing, chat, email and voice platforms; you will translate business needs into technical specs, assist with design, testing, deployment and post-implementation validation. You will engage stakeholders across business units, monitor performance, maintain documentation and governance, support vendor interactions, and drive continuous improvement through accurate reporting and cross-functional collaboratio…