Airline Customer Support Specialist with English | Remote within Bulgaria

What will your responsibilities be?

- Assist airline customers via phone and chat with questions and requests related to their travel arrangements.

- Provide professional, customer-focused support and help resolve issues efficiently.

- Follow established procedures and quality standards.

- Document customer interactions and work with different systems and tools.

- Collaborate with your team to deliver an excellent customer experience.

What are we looking for?

- English proficiency at C1 level or higher.

- Excellent communication and problem-solving skills.

- A customer-focused attitude and attention to detail.

- Ability to work independently in a remote environment.

- Flexibility to work rotating shifts, weekends, and public holidays.

- Previous customer service experience is an advantage.

- Familiarity with airline reservation systems is an advantage, but not a requirement.

What do we offer?

- Fully remote work from anywhere in Bulgaria.

- Permanent employment contract.

- 21 days of paid annual leave.

- Health and life insurance.

- Food vouchers.

- Paid training and ongoing support.

- Additional bonus opportunities.

- Career development opportunities and a supportive, multicultural team.

Ready for take-off?

Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.

Apply today and take the next step in your career

Turn your passion for travel into a career with Sutherland!

Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.

Key Details About the Position

- Working hours

- Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or

- Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.

- Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.

- Communication channels: Phone and chat.

- Contract type: Permanent employment contract.

- Language requirement: English – C1 level or higher.

Originally posted on Himalayas