WFM Service Delivery Analyst
Foundever
Cape Town Region, Western Cape
Posted
We are looking for an experienced WFM Service Delivery Analyst to support the continued growth and expansion of Foundever™ Cape Town! The Mission The Service Delivery Analyst monitors actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI and optimizes the plan to drive efficiency within the contact center environment. About The Job As a Service Delivery Analyst in the Workforce Managem…