Branch Advisor: Financial Solutions & Client Care

About the Role Our client is seeking an experienced and dynamic Customer Service Lead to oversee remote customer support operations. This is a fully remote position with flexible work arrangement. The ideal candidate will lead a team of customer service professionals, mentor staff, monitor KPIs, and drive improvements in service delivery. Key Responsibilities Lead, coach, and mentor a team of customer service representatives. Develop and implement customer service policies and procedures to enh…