Network Operations Shift Manager
Johannesburg, Gauteng
Posted
Accountabilities: Take accountability for 24/7 monitoring of tower power systems (grid, DG, solar, BESS), passive infrastructure, and environmental alarms. Manage real-time detection, triage, and escalation of outages, theft events, generator faults, and power failures. Lead P1/P2 incident response and act as Incident Commander during major service-impacting events. Ensure accurate logging, ticket creation, and SLA-based prioritisation of incidents. Coordinate shift workers, manage rosters, shi…