Senior Service Designer
Citi
Mississauga, Peel region
Posted
As a Senior Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes. In partnership with UX, Research, Product, Engineering, Operations, and Business teams, you will contribute to the design of new and improved experiences — including identifying where AI can enhance or automate workflows and how AI-enabled processes …