Remote SaaS Support Lead | Build a High-Impact Team
Placements24
Cape Town City Centre, Cape Town Region
Posted
Placements24, a fast-growing SaaS company, seeks a highly experienced Remote Customer Support Lead to drive remote support operations across a global user base. Based in South Africa with ties to Randburg, you will define and implement best-in-class support strategies and build high-performing remote teams. You will lead, coach and develop a customer-first culture, optimize processes, monitor KPIs, and collaborate with product, engineering and sales to elevate the customer experience in a fully…