Ms Dynamics 365 Customer Service Functional Consultant
Zensar Technologies
India
Posted
Description Job Summary - We are seeking an experienced Microsoft Dynamics 365 Customer Service Consultant with 5 years of experience in implementing, configuring, and supporting Dynamics 365 Customer Service solutions. The ideal candidate will possess strong expertise in customer service processes, case management, omnichannel engagement, knowledge management, SLA management, and Power Platform technologies. The role involves working closely with business stakeholders to design and deliver cus…