Service Desk Team Lead (iOCO0194)

Are you a dynamic Service Desk Team Lead with a passion for people leadership, customer service and operational excellence? We are looking for a proactive and results-driven individual to lead and motivate a service desk team, drive performance and ensure the delivery of exceptional customer support. You will oversee IT incident and event management, ensure adherence to strict Service Level Agreements (SLAs), and prioritise P1, P2 and P3 incidents to achieve efficient resolution and minimal ser…