Assistant Manager, Performance Improvement
Scotiabank
Ottawa, Ottawa region
Posted
Requisition ID: 272704 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective execution of operational and regulatory requirements. The role serves as a Subject Matter Expert (SME), leading call calibration activities, addressing regulatory and supporting process-relate…