Remote Customer Service Lead: Coaching & KPI Focus

WesBank is seeking an experienced Customer Service Lead to oversee remote support operations, mentoring staff and driving service improvements. You will coach a distributed team and ensure consistent, high-quality customer outcomes. The role emphasizes KPI monitoring, policy development, cross-functional collaboration, and escalation handling, with a focus on scalable processes and a positive customer-centric culture across all channels. J-18808-Ljbffr