BA/Technical Product Manager

Partner Discovery & Requirements Analysis

- Lead and document working sessions with clinical, finance, operations, product, and technical stakeholders to understand existing workflows, business rules, data requirements, and operational processes.

- Translate manual and system-supported workflows into structured business and functional requirements.

- Produce gap-analysis documentation mapping current-state processes and partner requirements to existing platform capabilities.

- Classify requirements based on appropriate disposition, such as existing functionality, configuration, new development, acceptable operational workaround, shared platform enhancement, or out of scope.

- Maintain a consistent backlog structure across implementations so requirements remain comparable, traceable, and reusable.

System Reconciliation & Technical Analysis

- Analyze application logic, SQL, stored procedures, configuration parameters, integrations, and data flows to understand existing system behavior.

- Determine whether business requirements can be satisfied through configuration, existing functionality, process changes, or new development.

- Validate assumptions about platform behavior against available technical evidence and distinguish confirmed system behavior from inferred behavior.

- Identify discrepancies between documented behavior, stakeholder expectations, system configuration, and implemented logic.

- Trace business rules to underlying parameters, data elements, calculations, integrations, and system components.

- Identify where behaviors are configurable versus hardcoded and assess the impact on future implementations.

Requirements Authoring

- Write clear business and functional requirements, user stories, acceptance criteria, assumptions, dependencies, open questions, and proposed workarounds.

- Maintain appropriate separation between business-facing requirements and technical implementation details.

- Ensure acceptance criteria reflect the agreed solution approach, including configuration changes, operational workarounds, or new functionality.

- Apply a consistent standard for distinguishing standalone requirements from assumptions, configuration decisions, implementation details, or operational procedures.

- Maintain traceability from business need through solution decision and development implementation.

Cross-Functional Facilitation & Governance

- Facilitate requirements, solutioning, and review sessions across business, clinical, product, engineering, data, and operational teams.

- Drive open questions toward resolution and update requirements and documentation to reflect confirmed decisions.

- Identify ambiguity, conflicting requirements, downstream impacts, and cross-feature dependencies before development begins.

- Prevent scope drift and ensure implementation-specific requirements do not unintentionally become platform-wide requirements.

- Support prioritization and decision-making by clearly communicating business impact, implementation complexity, dependencies, and risk.

Ticket Creation & Scoping

- Translate approved requirements into development-ready tickets containing problem statements, user stories, functional scope, acceptance criteria, dependencies, assumptions, and open questions.

- Partner with engineering and architecture teams to clarify technical scope and implementation approach.

- Track dependencies across features, integrations, implementations, and shared platform capabilities.

- Identify common capabilities that can support multiple clients, workflows, or future implementations rather than creating one-off solutions.

Requirements

- 8+ years of experience as a Business Analyst, Technical Product Manager, Product Owner, or equivalent role in a software-, data-, or technology-driven environment.

- Experience working within healthcare technology, healthcare operations, payer/provider systems, pharmacy, claims, revenue cycle, eligibility, or related healthcare domains.

- Ability to understand and reason about SQL, data structures, system logic, APIs, configuration, and technical workflows well enough to validate platform behavior and collaborate effectively with engineering teams.

- Demonstrated ability to write clear requirements, user stories, acceptance criteria, and development tickets that engineering teams can implement with minimal rework.

- Strong analytical rigor with the ability to distinguish confirmed facts from assumptions, challenge unclear reasoning, and validate conclusions.

- Experience facilitating requirements and solution-review sessions involving business, clinical, operational, and technical stakeholders.

- Strong written and verbal communication skills, with the ability to adapt business and technical information for different audiences.

Preferred Qualifications

- Familiarity with healthcare claims, eligibility, reimbursement, clinical workflows, pharmacy operations, or healthcare financial processes.

- Experience working with configurable or rules-driven healthcare platforms.

- Experience supporting client, provider, health system, or partner implementations.

- Understanding of data pipelines, ETL processes, APIs, healthcare integrations, and data exchange concepts.

- Experience managing a shared product backlog across multiple customers, implementations, or business units.

- Familiarity with healthcare data standards, regulatory requirements, or privacy considerations such as HIPAA.

Key Competencies

- Requirements elicitation and translation

- Healthcare workflow analysis

- Technical and data analysis

- System behavior reconciliation

- Product and backlog management

- Stakeholder facilitation and decision-driving

- Cross-functional collaboration

- Analytical rigor and structured problem-solving

- Dependency and impact analysis

- Documentation discipline and traceability

Originally posted on Himalayas