Desktop Support Officer

IT Skills and Experience

- Handling Different PC Operating Systems ( Windows 7/8 and 10)

- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

- Basic knowledge of SOE and group policies

- Printer support

- Good knowledge of MS Office tools installation & troubleshooting

- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

- Unboxing of devices and performing DOA (Dead on Arrival) process if needed.

- Collection of device information (MAC address/ Model/ SN)

- Connect devices to warehouse network

- Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)

- Configuration of the device including OS and application level (as per manual)

- Function test for each device

- Label print test from performance, quality, speed, and stability.

- Device setup and configuration knowledge transfer

- Support Go-Live Change environment from INT to PROD

- Printer general test

IT QualificationsAt least two of the following:

- PC Laptop OEM Maintenance Certification

- CompTIA A+ Certification

- Microsoft Certified IT Professional (MCITP) certification in the desktop area

- Microsoft Office Specialist (MOS) Certification

Experience in a similar role- 02 Years of relevant experience

Originally posted on Himalayas