Technical Customer Support Representative (Croatian) relocation in Rumania

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania.

Position: Technical Customer Support Representative

Location: Remote, Romania

Employment type: full-time or part-time

Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

- Respond to customers incoming calls and emails regarding their electronic equipement

- Ensure customer satisfaction and provide professional technical customer support

- Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Identify when the issue should be re-assigned to another department or more senior representative

- Keep records of customer interactions, comments, and complaints, and in line with internal procedures

- Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.

REQUIREMENTS:

- Based in or willingness to move to Romania within a short notice

- Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level)

- EU citizen or sorted our residency status in Romania (no visa support available!)

- Computer literate with sound knowledge of Microsoft Office package

- A strong working capacity with general office tools

- Ability to meet tight deadlines with minimum supervision and in timely manner

- Ability to work independently, while being a team player at the same time

- Customer-oriented role experience will be considered as an advantage

- Academic degree will be considered as an advantage

- Working schedule: Monday to Friday, 10 AM - 07 PM.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

- Work remote from anywhere in Romania!

- Relocation support and accommodation

- Private medical insurance

- Meal tickets

- Performance bonus

- Guidance and tools to reach your full potential

- And many more!

Originally posted on Himalayas