Virtual Front Desk Representative (Healthcare) | Work from Home

Salary: 30,000- 50,000 PHP/ month

Job Description:

- Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.

- Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.

- Obtaining medical history by navigating through different Electronic Medical Records Systems.

- Entering Patient Information using EHR

- Maintaining database records

- Collecting payment for cashpay/ copay/ deductibles

- Strictly adhering and complying with the HIPAA policy.

Minimum Qualifications:

- Graduate of Bachelor's Degree (preferably in Medical, but not required)

- Consultancy basis minimum of 6 months consultancy contract (subject for renewal)

- 1 year BPO/ Call Center experience/ related experience (preferred, but not required)

- Must have excellent English communication skills, both written and oral

- Preferably with Prior Authorization and Medical Virtual Assistant experience

- Preferably with EMR/EHR experience and knowledge with Medical Insurance

- Willing to work in shifting schedules, mostly night shift

- Able to Work From Home, must have reliable internet connection

Others:

- Equipment/ company computer is provided

- Work from Home

Originally posted on Himalayas