Principal Technical Support Engineer
Red Hat
India
Posted
About the Job: As an L3 Care Engineer, you will be responsible for the performance, availability and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert. You will lead the resolution of complex, high-severity customer issues across Kubernetes, Red Hat OpenShift and OpenStack platforms, and serve as a final escalation point for our customers. Our team operates on a follow-the-sun model, ensuring 24/7 coverage and rapid respo…