Troubleshooting Specialist - Italian speaker

The Role:

You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit.

Key Responsibilities:

- Conduct video troubleshooting sessions / sometimes multiple sites per day

- Guide users through resets, cable checks, and device setup

- Use Teams, potentially Intercom, for live support

- Start early, around 6am Europe time, to align with depot activity

- Log all interactions and outcomes clearly

- Identify trends and recurring issues

- Provide daily summaries and insights to the team

Requirements:

- Fluent in relevant European languages + strong English

- Clear communicator, able to guide non-technical users

- Highly organised with strong documentation skills

- Comfortable working in a fast-paced, high-volume environment

- Calm under pressure, structured in approach

Originally posted on Himalayas