Senior IT Service Desk Escalation Lead (Remote)

ScalableOS is hiring a Sr. Analyst, Enterprise Service Desk (FS) for a remote role. You will resolve complex technical issues, own escalations, and deliver high-quality support to clients across endpoint, cloud, and core systems. You will mentor junior staff and drive service desk effectiveness while maintaining strong client experience. The role requires advanced troubleshooting, experience with Active Directory, endpoint management, and secure email platforms, with a focus on cross-system J-1…