Client Success Manager - HubSpot Consulting

Client Success Manager - HubSpot Consulting

USA (Remote)

1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.

Position Overview

This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.

This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

Implementation & Delivery Ownership

- Own and manage HubSpot project plans from kickoff through completion

- Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team

- Define timelines, dependencies, and deliverables across all work streams

- Proactively identify risks, blockers, and misalignment—and drive resolution

- Hold both internal teams and clients accountable to agreed timelines and outcomes

Client Alignment & Communication

- Serve as the primary point of contact for assigned accounts

- Lead structured client meetings with clear agendas, decisions, and next steps

- Ensure alignment between client expectations and delivery reality

- Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency

Growth & Account Ownership

- Identify gaps, risks, and opportunities within accounts

- Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services

- Translate business needs into clear, scoped recommendations

Objection Handling & Problem Solving

- Lead difficult conversations with confidence and clarity

- Navigate challenges by aligning stakeholders on solutions and next steps

- Turn delivery or scope challenges into opportunities for stronger outcomes

Client Relationship & HubSpot Expertise

- Build strong, trusted client relationships rooted in accountability and results

- Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams

- Monitor account health, ensuring high retention and long-term success

Required Experience & Qualifications

- 3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment

- Experience running software implementations and managing timelines across multiple stakeholders

- Prior HubSpot platform experience

- Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp

- Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.

- Proven ability to manage complexity, drive accountability, and move work forward

Who Will Succeed in This Role

- Has led SaaS or HubSpot implementations and understands how to drive projects forward

- Is comfortable owning both client relationships and execution

- Has HubSpot platform experience

- Balances relationship management with structure and accountability

- Thinks commercially and can identify growth opportunities within accounts

This Role Is Not a Fit For Someone Who

- Is primarily focused on customer support or ticket-based work

- Has not owned project timelines or cross-functional delivery

- Prefers reactive work over proactive ownership

What We Offer

- Competitive salary and performance-based bonuses

- Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching

- A collaborative, growth-oriented culture where your contributions directly impact client success and company growth

- Ongoing professional development, including HubSpot certifications and leadership coaching

Compensation:

The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.

Originally posted on Himalayas