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Delete your Procteye account

You can delete your Procteye candidate account and the personal data linked to it at any time. Choose one of the three ways below.

  1. 1.In the mobile app

    Open Account and choose Delete account. To delete only your candidate data, choose Request data deletion instead.

  2. 2.On the website

    Sign in, open Settings, and on the Account info tab choose Delete account. If your account has a password, you will be asked for it.

    Open Settings

  3. 3.By email

    Email getintouch@procteye.com from the email address on your account and ask us to delete it. We respond within 30 days, or tell you within that time if we need longer, as the law allows.

When we can't delete your account yet

  • While you work for an organisation that records its team's work history on Procteye. You can delete your account once you've left.
  • While a recording from one of your sessions is part of an open dispute. We'll keep your account until the dispute is settled, then delete it automatically and email you when it's done.

What we keep, and for how long

  • Your verified work history: kept but sealed after you delete your account, so no other organisation can see it, as explained in our privacy policy.
  • Results of assessments an organisation invited you to: these belong to that organisation, which keeps them for its own retention period (30 days unless it chooses otherwise). Ask the organisation if you'd like them deleted sooner.
  • Invoices and payment records: kept for as long as tax law requires.
  • Sign-in records: the date, approximate location and device of past sign-ins, kept for 180 days to protect your account, then deleted.
  • Your consent choices: kept as a record of what you agreed to.
  • Backups: deleted files can stay in our storage backups for up to 30 days before they're overwritten.

What we delete

Everything else: your profile, CV and documents, applications, saved jobs and searches, practice interviews, saved cards, sign-in methods (Google, Apple, passkeys), your phone number and your notifications.

Read the privacy policy