Support
Need help with your Procteye candidate account, a job application or an assessment? Email getintouch@procteye.com.
Where to find things
On the website, after you sign in, your account is under Settings, your applications under Applications, and your employment and work authorisation records under Verify. In the mobile app, your account is under Account.
Frequently asked questions
How do I apply for a job?
Open a job from Jobs and choose Apply. You review what your profile shares with the employer before you send it, and you can follow each application under Applications.
Do I pay for assessments?
No. Assessments an employer invites you to are always free. Credits in your wallet are only used for optional skill verification interviews.
What should I do if my camera or microphone fails?
Check the camera and microphone permissions in your operating system settings, and close any other app (such as Zoom or Teams) that is using them.
How do I connect the Mobile Observer app?
Scan the QR code shown on your computer before the assessment starts with the Procteye mobile app, place the phone facing your workspace, and complete the short calibration.